At Body Tales, we are committed to ensuring your satisfaction with our skincare products. We understand that there may be instances where you need to return a product or request a refund. Our Return & Refund Policy is designed to provide you with clear guidelines on the process and terms associated with returning products and receiving refunds.

1. Eligibility for Exchanges

We only offer exchanges, not returns. You may be eligible to exchange a Body Tales product if it is damaged, defective, or the wrong item was sent. To be eligible for an exchange, the following conditions must be met:

• The exchange request is made within 2 days of receiving the product.
• The product is in its original condition, unused, and in its original packaging.

2. Initiating an Exchange

To initiate an exchange, please contact our customer support team to request an exchange authorization. You may reach out to us using the contact information provided on our website or through the communication channels available on your order confirmation or account dashboard. Please provide details of the product you wish to exchange and the reason for the exchange.

3. Return Shipping

If your exchange request is approved, you will be provided with instructions on how to return the product to Body Tales. You will be responsible for the cost of return shipping.

4. Exchange Process

Upon receiving the returned product and verifying its eligibility for an exchange, we will process your exchange and ship the replacement product to you. You will not be charged any additional shipping fees for the replacement product.

5. Damaged or Defective Products

If you are exchanging a product due to damage, defect, or an error on our part, we will cover the cost of return shipping and prioritize your replacement to ensure a smooth exchange experience.

6. Refund Confirmation

Since we offer exchanges only, refunds will not be issued. You will receive a confirmation email from Body Tales acknowledging your exchange request and providing details of the replacement product being shipped.

7. Non-Exchangeable Items

Certain Body Tales products, such as items that are marked as final sale or promotional items, may not be eligible for exchange. We will clearly communicate the exchange eligibility of such items at the time of purchase.

8. Changes to Return & Refund Policy

Body Tales reserves the right to update or modify this Return & Refund Policy at any time. Any changes to the policy will be communicated through our website or other appropriate channels. By continuing to use our website and purchase our products, you acknowledge and agree to the terms of the updated Return & Refund Policy.

We hope that this Return & Refund Policy provides you with a clear understanding of the process and terms associated with exchanging Body Tales products. If you have any questions or require further assistance regarding exchanges, please do not hesitate to contact our customer support team. Thank you for choosing Body Tales as your skincare provider.